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Privacy Policy

Last updated: June 2026

1. Introduction

MyGPtool is owned by Modern Innovations Pty Ltd and operated in Australia by GPMP Australia Pty Ltd ("we", "us", "our"). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.mygptool.com.au (the "Website") or otherwise interact with us.

2. Information We Collect

We collect information in the following ways:

  • Information you provide directly: name, email address, phone number, practice name, professional role, and any other details you submit through forms, demo requests, or email enquiries.
  • Web chat interactions: if you use our web chat function, we collect the content of your messages, your contact details, and metadata about the conversation.
  • Automatically collected information: IP address, browser type, device information, referring URLs, pages visited, time on page, and other usage data collected through cookies and similar tracking technologies.
  • CRM data: records of your interactions with us (enquiries, demo bookings, marketing engagement) stored in our customer relationship management system.

3. Cookies and Tracking Technologies

The Website uses cookies, pixels, tags, and similar technologies to operate the site, remember your preferences, analyse traffic, and improve user experience. Cookies are small text files stored on your device. We use:

  • Essential cookies required for the Website to function.
  • Analytics cookies including Google Analytics, which helps us understand how visitors use the Website. Google Analytics may collect information such as IP address (anonymised), device, browser, approximate location, and pages viewed. This information is processed by Google in accordance with its own privacy policy.
  • Marketing and tracking cookies used to measure campaign performance and, where applicable, to deliver relevant content.

You can control or disable cookies through your browser settings. Disabling cookies may affect Website functionality. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. How We Use Your Information

  • Provide, operate, and improve the Website and our services;
  • Respond to your enquiries, web chat messages, and demo requests;
  • Manage our relationship with you via our CRM;
  • Send you updates, marketing communications, and product information (you can opt out at any time);
  • Analyse usage patterns and improve Website performance;
  • Comply with our legal and regulatory obligations.

5. Disclosure of Information

We may disclose your personal information to trusted third-party service providers who assist us in operating the Website and our business, including hosting providers, analytics providers (such as Google), CRM platforms, and email and web chat providers. Some of these providers may store or process information overseas. We take reasonable steps to ensure these providers handle your information in accordance with the APPs.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you, and to make a complaint about how we have handled your personal information. To exercise these rights, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact us at support@mygptool.com.au.